OLYS Telecom Ltd is committed to protecting information that identifies and relates to you or other individuals (personal information) and complying with data protection laws.
This privacy policy outlines OLYS Telecom Ltd’s practices for collecting and sharing personal information in relation to the administration of telecommunication products and services. It also covers any personal information collected through your use of OLYS Telecom Ltd’s website.
Applicability of this Privacy Policy
This privacy policy applies to:
- Customers
- Contractors
- Suppliers
- Advisers
- Service Providers
- Enquirers
Important Information
Please read this privacy policy carefully. It provides information about how we use personal information and the rights available to you under data protection laws.
This website may contain links to other third-party websites. If you follow a link to any of those third-party websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for their policies or processing of your personal information.
Layered Approach
Data protection laws require us to provide you with extensive information about how we collect and use your personal information. To prevent confusion and provide clarity, we use a layered approach. This means we may provide information in various formats and documents. Initially, we may offer the most important information about how we will use your personal information and always provide easy access to further details about our privacy practices.
For example, if you purchase products or services, we may use a three-layer approach:
- A short-form privacy notice in the terms and conditions and reseller/dealer agreements referring to this privacy policy.
- Access to this privacy policy online or by post.
- Additional privacy notice terms in the terms and conditions and reseller/dealer agreements tailored to specific products and services if required.
This approach provides specific and general information about how we use personal information to deliver the services you require, ensuring you receive the most critical information without overwhelming you with all our privacy practices at once.
How This Privacy Policy Works
This privacy policy explains our privacy practices and covers the following areas:
- Information we may collect about you
- Why we collect information about you
- How we may use your personal information
- Consent
- Sharing your personal information
- Transmission, storage, and security of your personal information
- Retention of your personal information
- Your rights
- Contacting us
- Changes to our privacy policy
- Cookies statement
- Your right to complain
1. Information We May Collect About You
We can collect your personal information when you:
- Buy a product or service from us (including online, over the phone, or direct in person with our sales team)
- Register for a specific product or service (e.g., registering your name and address)
- Subscribe to newsletters, alerts, or other services from us
- Request more information about a product or service or contact us with a question or complaint
- Participate in a competition, prize draw, or survey
- Use our network and other products or services
- Visit our website, where we collect information through cookies and other tracking technologies, including your IP address, domain name, browser version, operating system, traffic data, location data, web logs, and other communication data, and the resources you access
We may also collect information about you from publicly available sources and other organizations, such as fraud-prevention agencies, business directories, and credit reference agencies.
2. Why We Collect Information About You
We may process personal information for legitimate or lawful purposes, including but not limited to:
- Enhancing the security of our network and information systems
- Identifying and preventing fraud
- Maintaining our accounts and records
- Modifying, personalizing, or improving our services/communications
- Complying with foreign law, law enforcement, court, and regulatory bodies’ requirements
- Defending or making claims
- Corresponding with customers and suppliers to facilitate the supply of services
- Complying with legal obligations
- Protecting your vital interests or those of another individual
- Gathering market intelligence, communicating with, and tailoring offers to individuals
- Training and quality purposes
- Performing a contract with you or taking steps to enter into a contract
- Performing a task carried out in the public interest or in the exercise of official authority
3. How We May Use Your Personal Information
We may use your personal information in the following ways:
- Making decisions on whether to provide telecommunication services
- Managing the supply of services
- Monitoring calls and transactions to ensure service quality, compliance with procedures, combating fraud, and ensuring compliance with relevant sanctions
- Identifying you and carrying out any identity checks required by applicable law and best practices
- Recovering any payments due to us and, where necessary, enforcing such recovery through debt collection agencies or legal action
- Analyzing data to understand the service we provide and improve our business
- Managing our infrastructure, business operations, and complying with internal policies and procedures
- Notifying you about changes to our service
- Marketing services to you by post, email, SMS, phone, and fax
We will never process your data where these interests are overridden by your interests.
4. Consent
Your consent to our processing of your personal information for certain purposes may be necessary to comply with applicable data protection laws. Where this is the case, we will ask for your consent in accordance with those laws.
You may withdraw your consent at any time. However, withdrawing your consent for services may impact our ability to provide those advisory services.
5. Sharing Your Personal Information
OLYS Telecom Ltd may share personal information with:
- Other third parties, including suppliers, service providers, and financial organizations for the purposes outlined in section 2. All such exchanges will be in accordance with applicable laws. If false or inaccurate information is provided or fraud is identified or suspected, details may be passed to fraud prevention and anti-money laundering agencies, law enforcement agencies, and may be recorded by us or them.
We and other organizations may access and use this information to prevent fraud and other crime. This may occur in other countries, including outside the EEA.
6. Transmission, Storage, and Security of Your Personal Information
No data transmission over the Internet or any website can be guaranteed to be completely secure. However, we maintain commercially reasonable physical, electronic, and procedural safeguards to protect your personal information in accordance with applicable data protection laws.
All information within our control is stored on our secure servers (or secure hard copies) and accessed and used subject to our security policies and standards.
Where OLYS Telecom Ltd discloses your personal data to a third party, we require that third party to have appropriate technical and organizational measures in place to protect your personal data.
Where we have given you (or you have chosen) a password to access certain parts of our website or any other portal we operate, you are responsible for keeping this password confidential and complying with any other security procedures we notify you of. Do not share your password with anyone.
Your personal information may be accessed by staff or authorized third parties, transferred to, and/or stored at a destination outside the European Economic Area (EEA) where the data protection laws may be of a lower standard than in the EEA. Regardless of location or whether the person is an employee or contractor, we will impose the same data protection safeguards we deploy inside the EEA.
7. Retention of Your Personal Information
We will retain your personal information for as long as is reasonably necessary for the purposes listed in section 2 of this privacy policy. This may mean retaining your information where there is a possibility it may be needed for a future claim or to comply with tax, accounting, regulatory, or legal requirements. When your personal information is no longer required, we will ensure it is securely deleted.
8. Your Rights
Data protection laws give you rights regarding the personal information we hold about you, which may include the right to:
- Obtain further details on how we use your personal information
- Receive a copy of the personal information we hold about you
- Update any inaccuracies in your personal information
- Delete any personal information we no longer have a lawful ground to use
- Withdraw your consent where processing is based on consent
- Object to any processing based on our legitimate interests unless our reasons for that processing outweigh any prejudice to your data protection rights
- Restrict how we use your personal information while a complaint is being investigated
- Transfer your personal information to a third party in a standardized machine-readable format
In certain circumstances, we may need to restrict your rights to safeguard the public interest (e.g., prevention or detection of crime) and our interests (e.g., maintaining legal privilege).
9. Contacting Us
We have a data protection officer who supervises how we use personal information. You can contact our data protection officer about privacy-related issues by:
- Sending an email to info@olys.co.uk
- Writing to the Data Protection Officer, Suite 4687 Unit 3A, 34-35 Hatton Garden Holborn, London, EC1N 8DX.
Changes to Our Privacy Policy
We may change the content of our website or services without notice, and consequently, our privacy policy may change at any time in the future. We encourage you to review it periodically to stay informed about how we use personal information.
This privacy policy was last updated in 18/06/2024.
Cookies Statement
Our website uses cookies. For more information about how we use cookies, please visit https://olys.co.uk/index.php/cookie-policy/
Your Right to Complain
If you are not satisfied with our use of your personal information or our response to any request by you to exercise your data protection rights, or if you believe we have breached any relevant data protection laws, you have the right to complain to the authority that supervises our processing of your personal information. In UK, this is ICO, details of which can be found here: https://ico.org.uk